Frequently Asked Questions
Everything you need to know about shopping with Fossa Home.
What is the standard shipping time for furniture and decor?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, though larger furniture items requiring freight delivery may take 10-14 business days.
Do you offer international shipping?
Currently, Fossa Home ships to the continental United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and 'Final Sale' items are not eligible for returns unless they arrive damaged.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website. You can also view your order status by logging into your Fossa Home account.
Are your materials sustainably sourced?
Yes, at Fossa Home, we prioritize ethical craftsmanship. We partner with manufacturers who use FSC-certified wood and eco-friendly textiles to ensure your home is both beautiful and sustainable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.